FREE SHIPPING Information:
-
Free Shipping Eligibility: Free shipping is available for orders over $100. Please note that this offer only applies to the continental contiguous USA.
-
Shipping Calculation: Shipping charges are calculated in real-time during checkout based on the product weight and shipping zip code.
-
Shipping for Orders Below $100: If loyalty points or discount coupons reduce the total order balance below $100, shipping charges will apply.
Shipping Timeframes:
-
Order Processing: All items will be shipped the next day after purchase unless otherwise mentioned in the product listing.
-
Delivery Time: Orders are typically fulfilled within 3-5 business days. However, please note that we do not guarantee delivery times.
How to Calculate Shipping Fees:
- Automatic Calculation: Simply add your desired products to the shopping cart, proceed to checkout, enter your address, and shipping fees will be calculated automatically.
Return Policy:
-
Non-returnable Items: Due to food safety reasons, opened items cannot be returned. However, if items arrive damaged or defective, you may request a refund or replacement.
-
Damaged Items: In the event of items being damaged during delivery, you have the option to replace or refund them according to your preference. Please contact us via email at vitina.feo@papavince.com within 24 hours of receipt. Kindly include the order number, a contact telephone number, and if possible, images depicting the damages.
-
Return Window Extension: During the Christmas season, orders placed between November 15th and December 25th can be returned by January 15th. Please note that opened or used food products cannot be returned.
Customer Dissatisfaction:
-
Return Eligibility: Unopened items with their original seal intact can be returned within 10 days of delivery. To initiate a return, please email us at vitina.feo@papavince.com, and we will respond within 24 hours. Please include the order number, a contact telephone number, and if possible, images of the product.
-
Return Window Extension: During the Christmas season, orders placed between November 15th and December 25th can be returned by January 15th. Please note that once food products are opened or used, they cannot be returned.
